'This is the future and I hate it': Donut shop employee insists the store's only customer should order at self-serve kiosk

Remy Millisky • Writer and Editor

Mar 9, 2024 3:00 PM EST

This person was surprised that when they tried to order from a person, they were turned away. Instead, they were directed to order from a screen instead, sparking a debate about the practice of replacing cashiers with kiosks.

Some coffee shops make you the perfect coffee every single time. Others, like the national chain mentioned in this post, manage to mess up my order of a cold brew with half and half every single time. It's uncanny. Why did they randomly put caramel syrup in my coffee last time when I never ordered that? Why did they put in extra ice that time I ordered it with none? Why do they sometimes add sugar? It's a two-ingredient order, and yet this chain manages to mess it up every single time, no matter which location I visit. It's hilarious at this point to me, a charmingly baffling experience by now, but others are understandably disappointed with other aspects of their visit.

If you want to avoid screens, you'll have to steer clear of the big chain restaurants altogether. It seems like more and more, these places are directing customers to the touch-screen order stations. They can be confusing for those who aren't accustomed to that, but it is nice to order quickly without waiting in line.

In the comments, one person wrote that they'd gone to get fast food and wanted to pay with cash. The cashier explained that they still had to use the self-service machine! The machine would print out a ticket, and that person could pay at the counter. That person was frustrated with how convoluted that all seems, and ended up walking out and never returning.

Check out this interesting post, as well as the commenters who shared their own stories. Then, these neighbors are feuding over just 4cm of property.